Leveringspolitik

Order Processing

• All orders are processed within a maximum of 72 hours after receipt of payment.

• Orders from specific countries, such as Algeria, may require an additional 2 business days for payment verification, which could slightly delay processing. Rest assured, you will either receive your order or be fully refunded if fulfillment is not possible.

Delivery Times

• Delivery timeframes vary depending on your location.

• Orders are typically delivered within 3 to 15 business days from the date of shipment.

• Delays may occasionally occur due to weather conditions, logistics issues, or transportation delays beyond our control. We will keep you informed of any such delays.

Order Tracking

• A tracking number will be provided once your order is shipped, enabling you to monitor your delivery in real time.

Chargeback Policy – Strictly Enforced

We take chargeback disputes very seriously to ensure a fair and secure shopping environment for all customers.

• Unauthorized chargebacks without prior communication are strictly prohibited.

• If a customer initiates a chargeback without first contacting us regarding the status of their order, the following measures will be taken:

  • The order will be immediately canceled.

  • The customer will be permanently banned from making future purchases on our website.

  • A $30 administrative fee, imposed by your financial institution, will be applied in addition to the lost product value and transaction.

We urge all customers to contact us first in case of any issues or delays. We are here to help and resolve any concerns promptly.

Contact Us
For any questions regarding your order or our shipping and chargeback policy, please reach out to:

📧 Moisturizee@gmail.com
Our support team is available to assist you as quickly as possible.

Thank you for choosing Moisturizee. We are committed to delivering a reliable, secure, and respectful shopping experience for all our valued customers.